Shipping policy

We strive to make the ordering and delivery process as easy as possible for our customers. Should you still have any questions or further problems, please feel free to contact our customer service team. Below we explain how your order will be processed and delivered.

Delivery costs

We cover shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.

shipping of your order

Found the perfect item on our website? Then of course you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

After you place an order on our website, our warehouse team processes it and conducts thorough quality checks to ensure everything meets our standards. Once your order has passed inspection, we ship your package via DHL delivery service.

Below are the average delivery times for all our packages:

The time span for deliveries results from two periods:

1) Processing time (1-2 days) :

Order confirmation, customisation, quality control, packaging.

2) Delivery time

The duration from our international shipping centre to the place of delivery:

International 5-10 days

To be delivered to the destination.


If you have placed an order with us, you will see when your parcel arrives after just a few days. You will receive your personal tracking code by e-mail, which allows you to track your order via our tracking partner. You can read how this works on our Track & Trace page.

To make sure your order is dispatched today, you can always contact us by phone. Our service team will be happy to help you make the right choice.

Delivery of your order

Once your order has been delivered, you can enjoy your order! Of course, something can always go wrong. Want to exchange or return them? Go to this Page.

Defective product?

 Unfortunately, it may happen that your product is damaged during transport. In this case, we always deliver a new package free of charge the first time and unfortunately cannot issue a refund. Does it go wrong the second time? Then we will refund you the full purchase price.

To order something

The ordering process at Elanora Trends

is very simple. First, go to the product page and add the desired product to the shopping basket. To do so, click on the "Add to basket" button.

Here, it is important to check that you have selected the right variants. If everything is in order, click on the "Proceed to checkout" box. On the information page, enter the correct address details. Make sure all the information is correct. Once these details are filled in correctly, you can click the "Proceed to Shipping" button

The "Shipping" page allows you to double-check the address details entered. It also points out that every shipment is sent completely free of charge. As a token of appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" button.

Under payment options, you have the choice between various payment methods. On

elanora-trends.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.

• Visa, Mastercard, American Express , Maestro
• PayPal

After choosing the right payment method, you must click on the "complete order" box, after which you will be redirected to the payment method you selected. Follow the instructions on the relevant page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.

lost parcel?

In case a parcel is lost or cannot be delivered for logistical reasons, we will always send a new parcel before refunding and returning it. If the order has not been received 60 days after shipment, it may be refunded.

For all other questions, please contact us.